ppvio's Privacy Policy — Your Data, Our Responsibility
At ppvio, every piece of your personal information is protected through SSL encryption and strict security measures — because your privacy is our top priority.
This privacy policy describes how ppvio collects, uses, stores, and protects the personal information of users on our platform. By creating an account or using our services on ppvio, you are considered to have agreed to the terms of this policy. Please read this policy carefully.
Introduction and Scope
ppvio ("we", "us", or "platform") operates an online gaming and betting service for users in Bangladesh. This privacy policy applies to the website https://ppvio.lat and all pages under it.
The purpose of this policy is to clearly inform you about what types of information we collect, why we collect it, and how it is used and kept secure. We believe transparency and accountability are the foundation of a trustworthy platform.
If any part of this policy is changed, we will notify you via a notice on the website. Continued use of the platform after the change will be considered as your acceptance of the updated policy.
What Information We Collect
To provide services on the ppvio platform, we may collect the following categories of information:
2.1 Information You Provide Directly
When you open an account, log in, or use our services, the information you voluntarily provide includes:
- Full name and date of birth (for age verification)
- Email address and mobile number
- Password (stored in encrypted form)
- Bank account or mobile financial service details (bKash, Nagad, Rocket, Upay, bank transfer — for transaction processing only)
- Identity document details, if verification is required
2.2 Automatically Collected Information
When you browse our website, our servers and technical tools automatically collect certain information:
- IP address and device identifier
- Browser type and operating system
- Date, time, and page navigation history when accessing the website
- Session duration and click activity
- Information collected through cookies and similar tracking technologies (see Section 7 for details)
2.3 Transaction-Related Information
A record of every deposit and withdrawal transaction is logged in our system. This includes the amount, method, date, and transaction status. The minimum deposit is ৳100 and the minimum withdrawal is ৳800 — ensuring the security of these transactions is our responsibility.
Purpose of Using Information
ppvio uses your personal information only for specific, lawful, and transparent purposes. The purposes for which we use your information are:
- Account management and identity verification: Information is used to create, secure, and manage your account. Age verification (confirming 21+) is an essential part of this process.
- Processing financial transactions: Financial information is used to complete deposits and withdrawals via bKash, Nagad, Rocket, Upay, and bank transfer.
- Providing customer support: To resolve your issues and improve the quality of our 24/7 live chat support.
- Fraud prevention and security: To detect suspicious activity and ensure the security of the platform.
- Technical improvement: Anonymous analytical data is used to improve website performance and user experience.
- Meeting legal obligations: Where required to comply with applicable laws and regulations.
- Service-related communications: To inform you about important account updates, transaction confirmations, and policy changes.
We never sell your information to third parties for marketing purposes without your consent.
Disclosure of Information and Sharing with Third Parties
ppvio treats the privacy of your personal information with the highest importance. Information may only be disclosed or shared in the following limited circumstances:
4.1 Service Provider Partners
Some trusted third-party services are used to operate our platform — such as payment processing, cybersecurity, and technical infrastructure. These partners receive only the information necessary to perform their specific tasks and are contractually bound to follow our privacy standards.
4.2 Legal Requirements
We may be required to disclose information in response to a court order, a legitimate request from a regulatory authority, or a legal obligation. In such cases, we provide only the minimum information necessary.
4.3 Business Transfers
In the event of a business merger, acquisition, or asset transfer, user information may be transferred. In such circumstances, we will notify you in advance and give you the opportunity to accept the new policy.
4.4 What We Never Do
- Sell your information to advertisers or marketing agencies
- Share your information with unrelated third parties without your permission
- Use or disclose information for unlawful purposes
Data Security Measures
ppvio follows industry-standard technical and organizational measures to keep your information secure:
- SSL/TLS Encryption: All data transmission on our website is protected by SSL encryption technology, which shields communication between your browser and our server from third-party interference.
- Password Hashing: Your password is not stored directly — it is transformed using a strong cryptographic hashing algorithm.
- Access Controls: Only authorized personnel have access to your personal information, and only for specific professional reasons.
- Security Monitoring: Our systems are continuously monitored for cyber threats and regular security assessments are conducted.
- Data Backup: Secure backup processes are in place to ensure your information is not lost in the event of a technical failure.
However, no data transmission over the internet is completely secure. We make every effort, but an absolute guarantee of complete security is not possible. Therefore, keeping your password confidential and notifying us immediately if you notice any suspicious activity is also important on your part.
Data Retention and Deletion Policy
ppvio retains your personal information only for as long as necessary. The key principles of our retention policy are as follows:
6.1 Active Accounts
All information necessary to provide services is retained for as long as your account remains active.
6.2 After Account Closure
Even after an account is closed, certain information may be retained for a legally specified period to meet legal, regulatory, and financial obligations. This includes transaction records, identity verification details, and communication history.
6.3 Deletion Upon Request
Unless subject to a legal obligation, you may request deletion of your personal information by writing to us at [email protected]. We will review your request within a reasonable time.
Use of Cookies and Similar Technologies
Cookies are small data files that our website stores on your device. ppvio uses cookies for the following purposes:
7.1 Essential Cookies
These cookies are essential for maintaining login sessions, storing security tokens, and ensuring the basic functionality of the platform. Disabling them may prevent the site from working properly.
7.2 Functionality Cookies
These cookies are used to remember your preferences (such as language or display settings) and to provide a better experience on your next visit.
7.3 Analytical Cookies
Anonymous statistics are collected to understand which pages are visited most and how users navigate the site. This information is not personally identifiable.
7.4 Cookie Controls
You can disable or delete cookies at any time from your browser settings. However, disabling essential cookies may cause some features of the site to stop working.
Your Rights and Freedom of Choice
ppvio believes every user should have control over their own information. You have the following rights:
- Right of Access: You have the right to know what information we hold about you.
- Right to Rectification: You may request the correction of inaccurate or incomplete information.
- Right to Erasure: Where there is no legal obligation, you may request deletion of your information.
- Right to Restrict Processing: In certain cases, you may request that processing of your information be limited.
- Right to Object: In certain circumstances, you may object to the processing of your information.
- Right to Close Your Account: You may request to close your account at any time.
To exercise any of the above rights, send an email to [email protected]. Our team will respond to your request within a reasonable time. Some verification information may be requested to confirm your identity.
Protection of Minors
ppvio strictly provides services only to those aged 21 or above. We do not knowingly collect personal information from minors.
An age verification process is carried out at the time of account registration. If a user creates an account with a false age and this is later identified, that account will be closed immediately and the collected information will be securely deleted.
If you believe a minor has registered on our platform, please notify us at [email protected].
Policy Changes and Updates
ppvio may change or update this privacy policy from time to time. Depending on the nature and extent of the changes, we will notify you in the following ways:
- By updating the "Last Updated" date on this page of the website
- By sending a notification to your registered email for significant changes
- Through a pop-up notice when you log in to the platform
Continued use of the platform after the updated policy is published will be considered as your acceptance of the new terms. If you do not agree to the revised policy, please contact us and request to close your account.
Contact Us
Questions or concerns about privacy?
If you have any questions, comments, or requests to exercise your data rights regarding this privacy policy, please contact the ppvio support team directly:
Our support team is available seven days a week, twenty-four hours a day in both Bengali and English. Immediate assistance is also available through live chat.